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Shipping Information

Discreet Shipping

Shop confidentially and feel secure with the knowledge that we provide discreet shipping on all of our packaging.

Oversized Items

The product weight is used to estimate shipping costs and is not necessarily accurate due to the fact that shipping is also determined by size. Oversized packages are charged as if they were heavier by all shippers. There may be extra shipping charges for large/heavy items which you will be responsible for. If this applies to your order you will be contacted prior to your order being shipped to confirm any extra charges. Certain items cannot be shipped to all areas. Art of Hydro uses the best possible shipper based on your order and certain fragile items may ship via an equivalent USPS service so the shipment can be insured.

Signature Required

Due to the fact that most of our products are of value a signature will be required at the time of delivery. Please make sure to ship the product to a location where someone you trust will be available to sign for it. Art of Hydro will not be responsible for extra shipping charges because no one was available.

Product Return Policies

When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (minus the cost of shipping and handling and subject to a 30% restocking fee). Please return the items in their original packaging within 15 days to the address on your packing slip. Items returned without original packaging will NOT be refunded so please keep all packaging for the 15 day return period.

Inventory information

We do not keep all merchandise in inventory, in our warehouses. We cannot guarantee that a product listed as "In Stock" will actually ship right away, as inventory can change significantly from day to day. In rare cases, a product may be in stock when you place your order, and sold out by the time your order is processed. Please note: Any items not in stock when you place your order will be shipped immediately when received from the manufacturer at no additional cost.

Back-orders (Out-Of-Stock Items)

Back-ordered merchandise includes items that are not currently in stock. In most cases, these items are on order from the manufacturers. When we receive the product, we notify you by email and ship it to you promptly. Back-ordered products usually come into stock within one to four weeks but can occasionally take longer. If your order is not ready to ship within 30 days, we will send you an update by email. If for any reason we determine that a back-ordered item will no longer be available at all, we will notify you immediately by email, cancel the item from your order and delete the item from our catalog. If payment was made by check or money order, your credit will be placed in your Art of Hydro, Inc. account and will be automatically apply to your next order. If you prefer a check refund, please contact us by fax at 805-832-6609 or by mail at Art of Hydro, Inc. 2636 Thousand Oaks Blvd., Thousand Oaks, CA 91362 to request one.

Customs and Import Duties Information

You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; Art of Hydro, Inc. has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. It is your responsibility to know the laws of your country and community as they apply to adult products. We will not be held responsible nor will we issue credit for items seized by the customs service or any country.

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